Return Policy

Return & Refund Policy

Due to the perishable nature of ice cream, we have a limited return policy.

1. Ice Cream Products

  • Returns are not accepted once the product has been delivered
  • This is to ensure food safety and quality

2. Refunds / Replacements

We will gladly assist if:
  • The product arrives damaged
  • You receive the wrong item
  • There is a quality issue upon delivery

Please contact us within 24 hours of delivery with:
  • Order number
  • Photos of the product
  • Brief description of the issue

Approved refunds will be processed within 5–7 business days.
  • Cancellations must be made at least 48 hours in advance
  • Late cancellations may not be eligible for a refund